Berikan layanan Prima, BPJS Ketenagakerjaan Cikarang Jalankan “Pick Me Up Service”

Bekasi, – Demi meningkatkan kepuasan para pesertanya, Badan Penyelenggara Jaminan Sosial (BPJS) Ketenagakerjaan Kantor Cabang-Bekasi Cikarang gencar menjalankan program “Pick Me Up Service” yang merupakan layanan jemput bola klaim bagi para peserta BPJS Ketenagakerjaan.

Kepala BPJS Ketenagakerjaan Kacab Bekasi-Cikarang, Achmad Fatoni mengatakan, apa yang dilakukan jajarannya itu merupakan bentuk komitmen pihaknya untuk memberikan pelayanan prima kepada para pesertanya.

“Ini merupakan komitmen pelayanan prima kami kepada peserta yang ingin klaim, namun ada keterbatasan, misal sakit. Sehingga kami berinisiatif untuk jemput bola,” ujar Achmad Fatoni, Kamis (18/07/2019).

BPJS Ketenagakerjaan Cikarang Lakukan Jemput Bola Dengan Memberikan Layanan Pick Me Up Service.

Layanan “Pick Me Up Service” ini utamanya diharapkan dapat membantu para peserta ataupun ahli waris yang ingin mengajukan klaim baik Jaminan Hari Tua (JHT), Jaminan Kecelakaan Kerja (JKK), Jaminan Pensiun (Jaminan Pensiun), maupun Jaminan Kematian (JK). Namun berhalangan datang ke kantor cabang karena sakit, usia lanjut, atau karena peserta yang berurusan dengan hukum.

Layanan ini juga dilakukan ketika terdapat suatu perusahaan yang mengalami turn over karyawan cukup besar, maka sesuai kebijakkan dapat dilakukan pick me up service guna mempermudah peserta tersebut tidak perlu berbondong-bondong datang ke kantor cabang.

BPJS Ketenagakerjaan Cikarang Berikan Layanan Pick Me Up Service Kepada Penderita Stroke Ringan, T. Hidayat, di Kediamannya di Kp. Pilar Barat, Cikarang Utara, Kab. Bekasi, Jawa Barat, Kamis (18/07/2019).

Salah satu peserta yang telah merasakan manfaat pick me up service adalah T. Hidayat, warga Kp. Pilar Barat, Cikarang ini adalah mantan pekerja suatu perusahaan yang kemudian mengalami sakit stroke ringan. Karena kondisi sakitnya ini beliau tidak dapat datang ke kantor cabang untuk klaim JHT-nya. Kabid Pelayanan BPJS Ketenagakerjaan Cikarang langsung mengambil tindakan dengan melakukan pick me up service dengan pengecekan administrasi langsung di kediaman T. Hidayat.

Selain itu ada pula kasus dimana ada suatu perusahaan yang berlokasi di Cikarang mengalami turn over karyawan cukup tinggi dan terdapat sekitar 1500-an mantan karyawannya yang ingin klaim JHT dari perusahaan tersebut, melihat kondisi ini BPJS Ketenagakerjaan Cikarang berinisiatif untuk melakukan pick me up service di lokasi perusahaan tersebut.

“Hal ini dilakukan untuk mempermudah peserta perusahaan tersebut dan tidak perlu datang berbondong-bondong ke kantor cabang karena jumlahnya cukup banyak sampai 1500-an orang,” tambah Kabid Pelayanan BPJS Ketenagakerjaan Cikarang, Eneng Siti.

Diharapkan dengan adanya layanan pick me up service ini peserta semakin menikmati kemudahan pelayanan BPJS Ketenagakerjaan, sehingga meningkatkan kepercayaan masyarakat dan para pekerja yang belum terdaftar menjadi peserta untuk segera mendaftar BPJS Ketenagakerjaan. (red)


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